Licence plate & vehicle scanning is recognized as a powerful tool for reducing loading times and improving customer service. However, establishing the necessary infrastructure in your terminal can often be costly and space-consuming, making it out of reach for many operators. That’s why we developed a solution that allows license plate scanning on any mobile device.
After implementation of this feature, we have seen a significant improvement in:
- Wait times: decrease in vehicle check-in times by an average of 1 minute and 30 seconds per customer interaction.
- Customer Satisfaction: this creates a seamless experience, allowing customers to check in with ease. The positive effects ripple throughout the business, reducing wait times and streamlining the boarding process. Happier customers emerge from a simpler check-in experience—no more scrambling for QR codes or remembering booking names.
- Front-line Staff Satisfaction: The ease of use eliminates training barriers and fosters smoother interactions with customers. When employees are happier, it results in better reviews, reduced staff turnover, lower training costs, and an overall boost to the business.
Ultimately, we’re in the business of people, and leveraging technology to enhance their experience is essential. With our mobile license plate scanning solution, we’re committed to making every interaction more enjoyable for both customers and staff.